Terms & Conditions

Lionel's Tackle Shop knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. This notice describes our privacy policy. By visiting www.lionelstackle.co.uk, you are accepting the practices described in this Privacy Policy notice.

The information we learn from customers helps us personalize and continually improve your shopping experience at Lionel's Tackle Shop. Here are the types of information we gather.

Information You Give Us

We receive and store any information you enter on our Web site or give us in any other way. You can choose not to provide certain information, but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, customizing future shopping for you, improving our stores, and communicating with you.

Financial Details

All credit card numbers are subject to encryption by PayPal, no financial information is held by us.

Automatic Information

We receive and store certain types of information whenever you interact with us. For example, like many Web sites, we use "cookies," and we obtain certain types of information when your Web browser accesses www.lionelstackle.co.uk. Scroll to the bottom of this page to see examples of the information we receive. A number of companies offer utilities designed to help you visit Web sites anonymously. Although we will not be able to provide you with a personalized experience at Lionel's Tackle Shop if we cannot recognize you, we want you to be aware that these tools exist.

E-mail Communications

To help us make e-mails more useful and interesting, we often receive a confirmation when you open e-mail from Lionel's Tackle Shop if your computer supports such capabilities. We also compare our customer list to lists received from other companies, in an effort to avoid sending unnecessary messages to our customers. If you do not want to receive e-mail or other mail from us, please adjust your account to reflect this by selecting unsubscribe in the newsletter.

Information from Other Sources

For reasons such as improving personalization of our service (for example, providing better product recommendations or special offers that we think will interest you), we might receive information about you from other sources and add it to our account information. We also sometimes receive updated delivery and address information from our shippers or other sources so that we can correct our records and deliver your next purchase or communication more easily.

What About Cookies

Cookies are alphanumeric identifiers that we transfer to your computers hard drive through your Web browser to enable our systems to recognize your browser and to provide features such as automatic login and permanent shopping carts for storage of items in your Shopping Cart between visits. The "help" portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. However, cookies allow you to take full advantage of some of Lionel's Tackle Shop's best features, and we recommend that you leave them turned on.

Do we share information we receive?

Our customers privacy is important to us. We do not share customer information with anyone.

 

Protection of Lionel's Tackle Shop and Others

We release account and other personal information when we believe release is appropriate to comply with law; enforce or apply our Conditions of Use and other agreements; or protect the rights, property, or safety of Lionel's Tackle Shop, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.

With Your Consent

Other than as set out above, you will receive notice when information about you might go to third parties, and you will have an opportunity to choose not to share the information.

What information can I access?

Lionel's Tackle Shop gives you access to the following information about you for the limited purpose of viewing and, in certain cases, updating that information. This list will change as our Web site evolves.

Your Account

As discussed above, you can always choose not to provide information, even though it might be needed to make a purchase or to take advantage of such Lionel's Tackle Shop features as Automatic login, and permanent shopping carts. You can add or update certain information on pages such as those listed in the "My Account" pages. When you update information, we usually keep a copy of the prior version for our records. If you do not want to receive e-mail or other mail from us, please adjust your account to reflect this in the newsletter.

Children

www.lionelstackle.co.uk. does not sell products for purchase by children. We may sell childrens products for purchase by adults. If you are under 18, you may use www.lionelstackle.co.uk. only with involvement of a parent or guardian.

Conditions of Use, Notices, and Revisions

If you choose to visit www.lionelstackle.co.uk.  your visit and any dispute over privacy is subject to this Notice and our Conditions of Use, including limitations on damages, arbitration of disputes, and application of the United Kingdom law. If you have any concern about privacy at www.lionelstackle.co.uk., please send us a thorough description to info@lionelstackle.co.uk, and we will try to resolve it. Our business changes constantly. This Notice and the Conditions of Use will change also, and use of information that we gather now is subject to the Privacy Notice in effect at the time of use. We may e-mail periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our Web site frequently to see recent changes.

Information You Give Us

You provide most such information when you search, buy, bid, post, participate in a contest or questionnaire, or communicate with customer service. For example, you provide information when you search for a product; make an order or an Auction bid; provide information in Your Account (and you might have more than one if you have used more than one e-mail address when shopping with us); communicate with us by phone, e-mail, or otherwise; complete a questionnaire or a contest entry form; by providing employer, school, or other such information; participate in Discussion Boards; provide and rate Reviews. As a result of those actions, you might supply us with such information as your name, address, and phone number; people to whom purchases have been shipped, including address and phone number; other people; content of reviews and e-mails to us; and financial information, including Social Security and drivers license numbers.

Automatic Information

Examples of the information we collect and analyse include the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information such as browser type and version, operating system, and platform; purchase history; the full Uniform Resource Locators (URL) clickstream to, through, and from our Web site, including date and time; cookie number; and products you viewed or searched for.

Returning goods

If you are not happy with your purchase for any reason then please inform us via telephone 01244 543191 within 7 days and we will exchange them or refund your payment when the goods are received back by us. Please also ensure you obtain a certificate of posting available free from the post office or send to us by recorded delivery so you have evidence they were posted. Goods will be exchanged only if they have not been worn, used or otherwise soiled and are in original, undamaged packaging.

If goods have been damaged then please inform us as soon as possible, before returning the goods to us and we will exchange or offer a full refund. We reserve the right to return the goods to the manufacturer for inspection before issuing a refund. If the manufacturer deems the fault not to be of the product Lionels Tackle Shop Ltd reserve the right not to issue a refund.

We are not obliged to accept returns where you have opened sealed audio or video recordings, or computer software.

Complaints

Disputes and complaints should be made directly to us by email or in writing. Your dispute or complaint will be acknowledged within 5 working days and we will aim to resolve it within 10 working days. You will be provided with the name of the person handling your complaint at the time of acknowledgement.

If you have questions about returns policy or compliants,
please contact us at
info@lionelstackle.co.uk
 
or by phone: 01244 543191